Webinar FAQs

What are Webinars?

Webinars are Internet-based educational programs. As a participant, you will view the presentation on a computer via a URL while listening to the audio through your phone (from a toll-free number). Each program is presented by leading experts in the field.

Where are these programs held?
Programs are held wherever you are…in your office, in your conference room, or in your auditorium! All you need is a computer with Internet connection and a telephone.

What does the registration fee include?
The registration fee includes: one Internet connection; one toll-free 800 number telephone connection at one location; one master set of handouts.

Multiple connections at one location will require an additional fee.

Can the audience ask questions?
You can absolutely ask questions during the live broadcast programs! Participants are encouraged to submit questions in advance when registering for each program. You’ll also have the opportunity to submit questions once the program has started by sending a message directly to the presenter.

If you access the program through ASDNs webcast recording archive, you won’t be able to ask your own questions, but will have access to the questions and answers from the live broadcast.

Additionally, interactive polling questions woven through each program will give you an idea of what your peers and fellow program participants are thinking.

Should I participate alone or watch these programs with my staff?
That is a personal decision, but one of the greatest benefits of the Webinars is that you can gather your key personnel to experience professional development together. Follow-up discussions after each program can help you as a team to determine how to implement the information you’ve learned in your district.

How do Webinars Work?

1. Register
Register online.

The registration fee covers: one Internet connection; one toll-free 800 number telephone connection at one location; one master set of handouts. Additional connections at one location require additional registrations.

2. Set up
Comprehensive instructions will be e-mailed to you the day before the Webinar. The handouts for the program will also be included in the e-mail. The e-mail will provide details and instructions, a toll-free number, and a unique link for connecting to the Webinar site.

You may test your computer by running a browser test prior to the event. Our webinars use Adobe Connect technology. If you’ve never used Adobe Connect, ensure your computer and network connections are properly configured to provide you with the best possible experience by clicking this test link:
http://www.adobe.com/go/meeting_test

Technical support will be available through a toll free number. The webinars are accessible on PC or Apple computers. You will not need to download software.

You will need a speakerphone that can dial a toll-free, long distance number and a computer with an Internet connection.

If you are hosting a large group, you will need an LCD projector connected to a computer, a room with a screen and a separate phone line connected to a speakerphone.

3. Day of the Program
On the day of your scheduled program, click on the link provided. You will be directed to the program’s log-in page for verification. You will sign in and be able to view the slide presentation. You will dial a toll-free number to be connected to the audio portion of the program.

How Can Webinars Work for My District?

Webinars give you the opportunity to access excellent training and educational sessions for a minimal cost and time commitment. These programs are:

• Easy to access. All you need is a computer, an Internet connection and a speakerphone.
• Cost effective and convenient. No travel is required.
• Full of important, relevant information delivered by leading experts.
• Comprehensive, with interactive question-and-answer sessions, polling and handouts.

• Have a topic you’re interested in learning more about through a Webinar? Send your recommendations ASDN director Kelly Tonsmeire at asdn@ptialaska.net today.

More Frequently Asked Questions

Who should attend a Webinar?
These programs will be of interest to school system leaders and classroom teachers. Individual program descriptions will describe the target audience.

May I record the live broadcast?
No. ASDN does record the live session for on-demand viewing at a later date.

What if I can’t attend the live broadcast?
If your schedule doesn’t allow you to participate in a live broadcast, ASDN makes it convenient for you to get the education you need through its growing library of recorded webcasts that are available on-demand. Archives of each program will be available after the live events.

What is the difference between the live broadcast and the on-demand archive?
Live broadcasts are delivered to you live, in real time. They occur at a set date and time. Participants are encouraged to submit questions in advance when registering for each program. You’ll also have the opportunity to submit questions once the program has started by sending a message directly to the presenter. Additionally, interactive polling questions woven through each program will give you an idea of what your peers and fellow program participants are thinking. The On-Demand Archive includes recorded versions of the live presentations. If you access the program through the On-Demand Archive, you won’t be able to ask your own questions, but will have access to the questions and answers from the live broadcast.

Do I need special software to participate in a live Webinar?
No. You can access the visual portion through an Internet browser such as Mozilla Firefox, Safari, or Internet Explorer.

Do I need special software to view an On-Demand Archive recording?
No. For a smooth experience, you will need DSL or a cable modem internet connection.

You do need to have Adobe’s Macromedia Flash Player 6.0.79 or higher to view the seminars. Many computers already have this installed. If necessary Click here to for a free download now.

What are the minimum capabilities my computer needs?

Windows 98 SE, 2000, XP
• Internet Explorer 5.0 or higher
• Mozilla Firefox 1.5
• Netscape Navigator 7.1
• AOL 9

Mac OS X 10.2, 10.3, 10.4
• Safari 1.1 or higher
• Mozilla Firefox 1.5

Additional requirements
• Adobe’s Macromedia Flash Player 6.0.79 or higher
• Minimum bandwidth requirement is 56 kb/sec

How fast does my Internet connection need to be?
For a smooth experience, you will need DSL or a cable modem at a minimum.

Can the program get through my firewall?
Normally there are no firewall issues. However, some organizations have more restrictive firewalls in place than others. If you know you have a very restrictive firewall, check with your technical support staff first.

Who do I call for technical support?
A toll-free number for tech support will be provided in the instructions e-mail that you receive the prior to the Webinar live broadcast.

How do I log on to a Webinar for which I registered?
Comprehensive instructions will be e-mailed to you the day before the Webinar. The e-mail will provide details and instructions, a toll-free number and a unique link for connecting to the Webinar site. You may test your computer by running a browser test prior to the event. Technical support will be available through a toll-free number.

Someone else registered me for the program and I don’t have the registration information. What should I do to be able to participate?
You will need the instructions e-mail that will be sent to all registered participants the day before the Webinar. These instructions will be sent to the e-mail address entered on the registration form.

For the Webinar, I won’t be sitting at the computer on which I received the e-mail instructions with the log-in link. How should I log in?
Print out the instructions e-mail that you receive the day before the program. Type the URL provided into the browser on the computer you’re using to view the Webinar.

I lost my instructions e-mail. What should I do?
Contact Troy Choquette at 364-3809 or asdn@ptialaska.net and request a new instructions e-mail.

How early should I log in to access the live program?
Make sure to log in about ten minutes before the scheduled start time to ensure that you don’t miss the beginning of the program.

Where do I get the program handouts?
The handouts will be e-mailed to you the day before the program. Make sure to print a copy of the materials for each person attending the program with you.

I registered for a program and was unable to attend at the last minute. Can I get a refund?
While we are unable to refund registration fees unless notified 3 or more days before the program, we will give you access to the program through the On-Demand Archive at no additional cost to you.

Why don’t you use audio-streaming over the computer instead of using phone lines?
The combination of computer for visuals and phone for audio is an efficient and user-friendly application. We welcome your feedback on other technology options, and will be considering what application best serves our participants for our future programs.

There’s a topic I’d really like ASDN to cover on a Webinar. Who should I tell about it?
If you have a topic you’re interested in learning more about through a Webinar, send your recommendations to ASDN today at asdn@ptialaska.net or call Kelly Tonsmeire, ASDN Director, at 907-364-3802.